Shipping Policy

Online consumer delivery is available in the United Kingdom. EU consumer checkout may be added in later phases - check the checkout page for current availability.

When checkout operates in order-request mode, shipping is arranged after we confirm your order and payment method. You will receive dispatch notification by email when your parcel ships.

Approved UK stockists receive trade shipments via tracked carriers. Lead times are stated on your order confirmation - typically 2–5 business days for in-stock SKUs unless otherwise noted.

We ship to selected EU member states for approved wholesale partners. Customs, import VAT, and duties are quoted per order. Unless stated on your invoice, deliveries are DAP (Delivered at Place) - you are responsible for import clearance and local taxes where applicable.

Custom and large production runs are quoted with lead times from proof approval and deposit receipt. International shipping terms (Incoterms) are confirmed in your proposal or invoice.

Delivery estimates at checkout are indicative, not guaranteed. Tracking numbers are sent when available and may take up to 24 hours to activate.

Contact [email protected] if your parcel is significantly delayed. We will investigate with the carrier.