Returns Policy

If you are a UK consumer, statutory rights apply to faulty or misdescribed goods. This policy does not affect those rights.

Unopened, resaleable products in original packaging may be returned within 14 days of delivery for a refund or exchange, subject to inspection. Opened rolling paper kits cannot be resold for hygiene reasons unless faulty.

Contact [email protected] within 7 days of delivery with photos and your order reference. We will arrange replacement or refund for items damaged in transit or incorrectly supplied.

Custom rolling paper orders and made-to-order production runs are non-returnable except for manufacturing defects or errors caused by Cloud Boyz. See Custom Order Terms.

Consumer withdrawal rights do not apply to business-to-business orders. Wholesale returns are handled under Wholesale Terms - typically limited to transit damage, mis-picks, or manufacturing defects reported within agreed timeframes.

Approved refunds are returned to the original payment method where possible within 14 days of receiving returned goods or confirming a claim.

Email [email protected] with your order number, reason, and photos. Do not return goods without authorisation - unauthorised returns may be refused.