Custom Order Terms

Custom projects are quoted manually after we review your brief. Website retail prices do not apply unless stated in your written proposal.

A deposit may be required before design work or production scheduling. Balance payment terms are stated in your quote. Deposits may become non-refundable once proofing or production preparation begins.

You confirm you have rights to supply logos and artwork. See our Artwork Rights Policy. You indemnify Cloud Boyz against third-party claims arising from artwork you supply without proper permission.

Production proceeds only after you approve the final proof in writing via the account portal. Approval locks colours, layout, and copy shown on the proof.

Changes requested after proof approval may not be possible or may incur additional fees and delay. Reprints due to customer-approved artwork errors are your responsibility.

Minor colour variance between proof and final print is normal in packaging production. We work to industry-standard tolerances unless tighter specs are agreed in writing.

We may refuse projects that infringe intellectual property, promote illegal activity, or conflict with our brand standards.

Lead times are estimates from proof approval and deposit receipt. International shipping and import duties for custom runs are quoted separately.